Merch Lab
DELIVERY & RETURNS
Delivery
We currently ship throughout the UK ONLY. Items are dispatched within 24-72 hours, depending on the product(s) ordered. Many items, including fidget toys, are handcrafted on-site, which may require additional processing time.
Delivery Charges: Standard UK delivery starts at £3.50 for all orders.
Processing Times: Orders placed Friday after 3 pm will be processed the following Monday. All other orders are processed within 1-3 business days.
Return & Exchange of Merchandise
Returns & Exchange Policy - Studio 6B Last Updated: July 2025
This Returns & Exchange Policy explains the conditions under which Studio 6B will accept returns and exchanges for products purchased from www.studio6b.co.uk.
Contact Details: Company: Studio 6B Address: 6B Nucleus Arts Centre, ME4 4BP Email: studio6barts@gmail.com Phone: 07305282417
Exchange & Returns We only accept returns and exchanges for items that are faulty upon arrival, damaged during shipping, or not as described on our website.
Return Process: You must email us at studio6barts@gmail.com before returning any item. Include your order number and reason for return. We will provide a Return Authorisation Code. Items must be returned within 30 days of the delivery date. Returns without authorisation codes will not be processed
What We Don't Accept: Change of mind returns, Items damaged through use, Custom or personalised products, Items returned after 30 days from delivery.
Refunds & Exchanges: Faulty/damaged items will be replaced free of charge. If a replacement is unavailable, a full refund will be issued. Return postage costs are covered by Studio 6B for faulty items. Refunds are processed within 5-7 working days.
Your Statutory Rights This policy does not affect your statutory rights under UK consumer protection law. You have additional rights under the Consumer Rights Act 2015.
Contact for Returns Email: studio6barts@gmail.com with "RETURN REQUEST" in the subject line